Terms of Service


By using these (“Services”) provided by (“Us”) Mates Bnb Pty Ltd [ABN 77 626 746 101] through our (“App”) or (“Website”) you the (“Client”) unconditionally and irrevocably agreed to and are bound by these Mates Bnb Terms and Conditions (“Terms”). We may from time to time update our (“Terms”) and your continued use of these (“Services”) is taken as acceptance of the updated (“Terms”) and your agreeance to act within all legislation and applicable Australian current laws. We may also present to you other (“Terms”) and policies whilst using these (“Services”) and continued use of taken as acceptance of the additional (“Terms”).


Definition of terms:

Accommodation: means property being used under this Service by the Guest.

App: “apps” and all other Apps used to deliver this Service.

Clients: refers to “you” , “your” , “Client” , “Member” and any person who has access to the Mates Bnb Service either as a guest or through an account.

Intellectual Property: means: (a) copyright; (b) all rights conferred under statute, common law or equity in relation to inventions (including patents); (c) registered and unregistered trademarks; (d) registered and unregistered designs; (e) product imagery; (f) confidential information; (g) product descriptions, graphics and code; and (h) all other rights resulting from intellectual activity in the industrial, scientific, literary or artistic fields.

Guests: are Guests of the Hosts.

Hosts: host the Guests in their “Accommodation”

Listings: detail the “Accommodation”

Mates Bnb : refers to “Mates Bnb ” , and the terms “we” , “us” , “our” which is the party providing the “Product” , “Website” and “Services” to the “Client.”

Services: all “Services” , “Products” and “Online Services” we provide our “Clients.”

Terms: “Mates Bnb terms and conditions” , “T&C’s” , “Privacy Policy” and all Terms relating to the “Services.”

User: “Member” are “Hosts” and “Guests” using this Service.

Website: “website” , “site” , “apps” and all websites used in relation to the “Services.”


Use of the Services

You will be proving personal information as a Client either through an account or as a guest. By using this App, Service and Website, you agree to the Terms of these Mates Bnb terms and conditions.

You acknowledge that we may edit or delete your registration or account if it does not adhere to the Mates Bnb terms and conditions. As part of these Services we may record and use part of your personal information and registration information to provide a high standard of Service. For more information please refer to our Privacy Policy.


Scope of our Services

Mates BnB is an online platform that connects Guests and Hosts via Listings. Hosts offer Listings for short or long-term periods. Guests can peruse and request to book Accommodation. As the provider of the platform we do not own, create, supply, sell, lease, rent or deliver any Listing or Accommodation. When Guests and Hosts execute a booking they enter into a contract directly with each other. We are not a party to the contract. We accept PayPal as payment methods.

The relationship between you and us is that of an independent contractor and no other relationship exists. We do not guarantee or control the features and actions of our Members however if there is an issue we will try and facilitate to help.

The App, Services and Website may contain hyperlinks, banner ads and content directing Clients to other sites other than this Website. This content is only provided as additional to the Services and as such does not imply a relationship, affiliation or sponsorship to a third party. We cannot control cookies and banner adverts appearing on your browser and take no responsibility for their content. As such these Terms and use of these Services do not grant you license or right to use such content. It does not imply an intellectual property rights to you. If you see a breach of intellectual property you can report it to us at support@matesbnb.com. We are under no obligation to guarantee the Services under these Terms including but not limited to interruption or accessibility to the Services.


Eligibility and Registration

To be eligible for registration and use of the App, Services and Website you must:

* be at least eighteen (18) years of age;

* only register for the Services and Website for the intended purpose of these Services;

* have permission from that company if you are registering on behalf of a company;

* provide accurate and current information;

* not register more than one (1) account;

* maintain confidentialities; and

* only register for the Services and Website legally pursuant to your state or country.


Responsibility for Minors

In cases where you have authorized a minor to use these Services you recognize that you are fully responsible for:

* the online conduct of such minor;

* controlling the minor’s access to and use of the Service; and

* the consequences of any misuse by the minor. You acknowledge that some of the areas of the Service and Website may contain material that is inappropriate for minors.


Registration, Accounts and Login

Clients can log in to the Website and Services via:

* Mates Bnb Account;

* Facebook Login;

* Google Plus; or

* LinkedIn.


Confidential Information

You may be given a unique Client name and password to access the Website under your login. It is your responsibility only to ensure these details are kept confidential, safe and secure. No further personal information is recorded on the Website as specific task and arrangement details occur between us and you. These details may include registration information and personal information. For more info on information storage see “Privacy Policy” on our Website.


Modification of these Terms

We may from time to time need to update or modify these terms. You will be notified and have the option to terminate. Continued use of the Services is acceptance will constitute acceptance of the latest terms.


Member Responsibilities

We will aim to provide the Website and Services as accurately and up to date as possible. By using these Services you the Client irrevocably and unconditionally agree to not act in a way that may constitute:

o Illegal activities;

o Breach of any applicable laws;

o Violation of these Terms, the Privacy Policy;

o Accessing the Services via systems automation such as spam bots or similar;

o Any such spam activities;

o Registering multiple accounts per one Client;

o Using the Website in a way that could cause harm to others;

o Posting hateful, threatening or violent reviews; and

o Hacking or accessing the Website other than methods listed in these Terms.

We reserve the right to suspend or terminate this agreement at our sole discretion if these Terms are violated.


Listing Details

All Listings must have: accurate information about the Accommodation including description, photos and inclusions. Any exclusions or restrictions also need to be disclosed. You are responsible for setting your Listing price, the cleaning fees and detailing service fees and taxes. Any terms in your Listing must be in line with your cancellation or other policies. Once you accept a Guest on your Listing you enter a binding agreement with that Guest and to also pay the applicable service fees and taxes. Hosts are responsible for all insurance of the Accommodation and must ensure this Listing process is covered by the insurer. Only the Host is responsible for this insurance policy and its costs, excesses and taxes. Hosts are responsible to ensure their Listing does not convene any other bylaws including but not limited to strata and building regulations.


Payment Model

For Guests, payment is charged instantly but released automatically to host 24 hours after guest check-out. For hosts, payout is processed automatically 24 hours after guest checks out but will receive payment to their PayPal account after the standard PayPal processing time.This is also the process for any guest refund.


Mates BnB Responsibilities

It is our responsibility to provide the App, Services and Website in good working order for the purposes of Client purchases. We cannot take any responsibility for any loss, damage or consequential losses arising from using these Services. We will aim to provide the Services and Website compatible with most browsers, interfaces and website themes. However this may not always be possible on every reader and every version.


Guest Bookings

Members are made aware of the fees throughout our process. These fees may include Listing fees, security deposits, Guest fees, cleaning charges and taxes. Once a Guest successfully books a Listing the Host enters a binding agreement with that Guest. All terms associated with that Listing apply. All fees and taxes associate with that Listing apply. If a Guest books on behalf of other Members they are responsible to ensure they are made aware of the terms of the Listing and booking.

A successful booking of the Accommodation is a short license granted to the Guest from the Host to enter and occupy the Accommodation based on the terms of the Listing. The duration of stay is set in each Listing agreement. If the Guests “overstays” past the agreement further Accommodation charges, fees and taxes may be applicable.


Stay Review Policy

Our Services included a stay review section. These reviews are useful for other potential Clients and Clients. We aim to provide this service complementary for all Clients and request you assist in following the below terms.

Terms of stay reviews included but are not limited to:

* Do not leave duplicate reviews;

* Do not post outside or irrelevant links in reviews;

* Do not use the review for self-promotion;

* Do not leave personal information or details;

* Do not leave hateful, harmful or hurtful reviews;

* Do not leave insulting reviews;

* Do not misspell products where possible; and

* Do leave sufficient details and honest review information;


We reserve the right to:

* Edit or delete reviews as necessary;

* Request further information or proof;

* Verify if the Client has actually used the product; and

* Suspend or delete a Client account for breach of any of these Terms;


Host Service Fees

The Host service fee is generally between 1% and 5%. This fee is calculated from the booking subtotal (the nightly rate plus cleaning fee and additional guest fees, if applicable, but excluding Mates bnb fees and taxes) and is automatically deducted from the payout to the Host. If Mates bnb is required to collect GST or charge foreign currency conversion fees, the service fee, GST and foreign currency conversion fees will be included in the total service fees on the checkout page under service fees and no extra hidden charges.


Intellectual Property

We retain the ownership of all Intellectual Property rights in and to the Services or Website. This includes the logo business name Mates Bnb and the tag line Mates Bnb . All content that is contained within these Services are licensed to Mates Bnb and includes all areas as defined above. We grant you a limited, revocable, personal, non-transferable, non-exclusive license to use the Website or Services for Client purposes in line with applicable laws and to print or electronically copy order summaries for the sole purpose of placing an order or for personal records for an order that has been placed with Mates Bnb . Permission to use, distribute, or reproduce any content from Mates Bnb for commercial purposes is strictly prohibited unless authorised by Mates Bnb .

You retain the ownership of all Intellectual Property rights of any content or information you submit to the Service. Nothing in these Terms transfer the Intellectual Property Rights to the Services or Website. You grant us a royalty-free, sub-licensable, transferable,

irrevocable and perpetual licence to use, any contributions you make to the Website in connection with our operation of the Services.


Damage to Accommodation

Hosts are responsible for all insurance of the Accommodation and must ensure this Listing process is covered by the insurer. Only the Host is responsible for this insurance policy and its costs, excesses and taxes. Any damage or cleaning costs are to be resolved between the Host and Guest as part of their binding agreement of the Accommodation. Hosts are responsible to ensure their Listing does not convene any other bylaws including but not limited to strata and building regulations.


Professional Information Disclaimer

We may make certain information available provided by third parties relating to these Services. This information is provided as a guide and as entertainment purposes only and should not be interpreted as a recommendation. Use of these Services does not replace consultations with professionals. As information is constantly updated some information may be out of date from time to time. You agree that all risk associated with the use of, or reliance on, any of the information rests with you. Further you agree that we and our suppliers shall not be liable, directly or indirectly in any way for any loss or damage of any kind as a result of your use of these Services.


Prices and Goods

Prices displayed on our Website may be updated from time to time and may change without notice. However at point of sale the price is fixed and will be delivered according to the terms agreed to at that point in time. Point of sale is determined when an order is processed and a receipt email notice is sent. All orders are immediately actioned at this point of sale.

All credit cards are charged in AUD. PayPal may also be used. Non-AUD currency figures are all approximations based on an exchange rate and this includes all other currencies. If there is an anomaly in pricing on the Website we will contact you and give you the option to accept the correct price or cancel the order pursuant to these Terms.

If you are accessing our Services via a third party the prices and availability may differ. Please assess these prices and availability along with any relevant terms and conditions when considering the Services.


Cancellation Policy

If Guest cancels a reservation, Guest refund amount is determined by Host’s cancellation policy and how close to the trip you are at the time of your cancellation. If you’d like to request a bigger refund from your host you can send a request through our Resolution Centre within 24 hours from guest check out using mates bnb platform messaging system. After 24 hours from guest check out, guest need to use other ways to have a partial or total refund issued by the host. Any additional refund will be only at your host's discretion. In rare cases, you may be eligible for a full refund if you had to cancel because of an extenuating circumstance.

Matesbnb allows host to choose among three standardized cancellation policies (Flexible, Moderate and Strict) that will enforce to protect both guest and host alike. Each listing and reservation on our site will clearly state the cancellation policy. Guest may cancel and review any penalties by viewing their travel plans and then clicking 'Cancel' on the appropriate reservation.

Matesbnb will mediate at his own discretion when necessary, and has the final say in all disputes however your refund amount is determined by your host’s cancellation policy and how close to your trip you are at the time of your cancellation.

  • Flexible: Full refund 1 day prior to arrival

The Matesbnb service fee is non-refundable.

* If there is a complaint from either party, notice must be given to Matesbnb within 24 hours after check out. Once payment is released to the host, will be up to the host to refund in part or in full.

* A reservation is officially cancelled when the guest clicks the cancellation button on the cancellation confirmation page, which they can find in Dashboard > Your Trips > Change or Cancel.

* Cancellation policies may be superseded by the Guest Refund Policy, safety cancellations, or extenuating circumstances.

* Please review these exceptions.

* Cleaning fees are always refunded if the guest did not check in.

* Applicable taxes will be retained and remitted


  • Moderate: Full refund 5 days prior to arrival

* The matesbnb service fee is non-refundable.

* If there is a complaint from either party, notice must be given to Matesbnb within 24 hours after check out. Once payment is released to the host, will be up to the host to refund in part or in full. 

* A reservation is officially cancelled when the guest clicks the cancellation button on the cancellation confirmation page, which they can find in Dashboard > Your Trips > Change or Cancel.

* Cancellation policies may be superseded by the Guest Refund Policy, safety cancellations, or extenuating circumstances.

* Cleaning fees are always refunded if the guest did not check in.

* Applicable taxes will be retained and remitted


  • Strict: 50% refund up until 1 week prior to arrival

The Matesbnb service fee is non-refundable.

* If there is a complaint from either party, notice must be given to Matesbnb within 24 hours after check out. Once payment is released to the host, will be up to the host to refund in part or in full.

* A reservation is officially cancelled when the guest clicks the cancellation button on the cancellation confirmation page, which they can find in Dashboard > Your Trips > Change or Cancel.

* Cancellation policies may be superseded by the Guest Refund Policy, safety cancellations, or extenuating circumstances.

* Cleaning fees are always refunded if the guest did not check in.

* Applicable taxes will be retained and remitted


No Contract

There is no lock in contract. However, the Client is required to provide in writing 30 days’ notice if they wish to cancel or suspend the subscription service.


Monitoring

You acknowledge that we have no obligation to monitor the Services or Website. However you agree that we have the right to monitor the Services or Website and disclose any information necessary to satisfy any legal, regulatory or other government requires in line with our Privacy Policy.


Commission and Referral Policy

We offer a referral fee of $5 for each referral that goes on to make a booking above $90 excluding fees and taxes. Referral credit is valid to be spent within six months. Referral credit is displayed when Member logs in. Maximum referral credit help will not exceed $1,000. No spam or illegal activities will be tolerated and Member accounts will be terminated if found in breach. We reserve the right to make changes to this policy at any time. All values are in AUD.


Host Penalty

Because cancellations disrupt guest's plans the following penalties will be applied for host cancellations.

  • Cancellation fee

A fee will be deducted from your first payout after a cancellation. The amount deducted will depend on when you accepted the reservation and how soon before check-in you cancelled it:

  • More than 7 days before check-in, we’ll deduct $30 AUD from your next payout
  • Less than 7 days before check-in, we’ll deduct $70 AUD from your next payout
  • Avoiding host penalties fees
If you (Host) are unsure about taking a booking, during listing please DO NOT SELECT "Instant Booking" but try to pre approve to avoid cancellation fees.

  • Host account deletion 
If a hosts will incur a penalty and then decide to delete the account, matesbnb will send the unpaid penalty invoice via verified email address provided by the host and balance must be paid in full. 


Mates BnB either reimburses that Guest any amount up to the amount paid by the Guest through the Site for the Accommodation or provides an alternative Accommodation to the Guest, you (Host) agree to reimburse Mates BnB up to the amount paid or the difference taken from the penalty applied by Mates BnB within 30 days of Mates BnB’s request. Payment request will be through PayPal and or mail.

Mutual No Exclusivity

These Terms do not create an exclusive relationship between the parties. We are free to engage other Clients and to advertise of the same or similar nature to those provided by you, and you shall be entitled to engage Services of others.


Changes and Variations

We may change, suspend or discontinue any part of the Services at any time at our sole discretion and without any liability to you. We may revise, change or modify these Terms at any time by making updated Terms available through the Website. Continued use of the Services will be deemed acceptance of the updated Mates Bnb terms and conditions.


Termination and Breach of Terms

We reserve the right to decline, suspend or terminate your Client registration and use of the Services, or cease the Services in its entirety, at any time for any reason, including for a breach of these Terms by you or for our own business reasons. If this occurs you will no longer be able to access some or all of the Services, as determined by us.

Where we terminate your Client registration and use or a part of the Service for a breach of these Terms by you, we will have no liability to you. Where we terminate your Client registration for our own business reasons, we will refund you any costs and fees which have not yet been received. To the extent permitted by law, you will not otherwise be entitled to a refund of any costs and fees.


Liability

You must not use the Website or Services for any purpose not permitted or contemplated by these Terms (or otherwise not authorised by us), or which is unlawful.

To the extent permitted by law:

* you are responsible for your access to and use of the Website, including for other people’s use of the Service using your Client name, password and/or answers to security questions (with or without your permission) not limited to products and Services;

* we are not in any way liable to any party for any indirect, incidental, special or consequential damages or loss (without limitation including damages for loss of profits, business interruption, loss of information or damage to systems due to viruses or other harmful components) arising from the provision of, or your access to or use of, the Website; and

* any guarantee, warranty, term or condition is implied or imposed into these Terms by legislation and cannot be excluded, then our liability for breach of that guarantee, warranty, term or condition is limited to the re-supply of the Services, or the payment of the cost of re-supplying the Services pursuant only to our Mates Bnb Refunds Policy.


Contact Disclaimer

We may need to contact you based on the information that you provide us when placing an order. If we are unable to contact you or the information that you provide us is incorrect, we reserve the right to cancel the order. Mates Bnb will not distribute, sell, or share your information and only uses it in relation to internal affairs. Please see the Privacy Policy page for additional clarification.


Complaints and Disputes

If you have any concerns or complaints regarding the Services, please report it to support@matesbnb.com. While we hope that we will be able to resolve any complaints you may have without needing to involve third parties, the escalation is to lodge a complaint with a relevant regulator in Singapore. No third party is entitled to enforce any term under this agreement under any applicable source of contract law.


Privacy

We will comply with applicable privacy and health legislation in the relevant jurisdiction. Our Privacy Policy explains how we may use and disclose that information. In particular, we will use your personal information for the purposes of supplying the Services and the other purposes set out in the statement.


Release and Indemnity

In consideration of us (which expression shall be taken to include our servants, agents, officers and directors, successors or assignees) agreeing to permit you use of the Website and Services: I release Mates Bnb Pty Ltd from all claims which I have, now or later against The Mates Bnb Pty Ltd whether for: personal injury (including death and disability) or otherwise, and whether occasioned by:

* negligence;

* breach of contract;

* breach of statutory duty; or

* otherwise;

suffered as a result of or in connection with my using the Website and Services. I indemnify and will at all times in the future indemnify Mates Bnb Pty Ltd against all proceedings, actions, claims or demands made by any person for: personal injury (including death and disability) or otherwise, and whether occasioned by: suffered as a result of or in connection with my using the Website and Services.


Disclaimer

We will provide the Website or Services with due care and skill but except to the fullest extent permitted by law, we do not warrant that the Website or Services will be provided without fault or disruption.

To the fullest extent permitted at law and except as expressed to the contrary these Terms, we exclude all liability to you or anyone else for loss or damage of any kind, including consequential loss and damage (however caused or arising) relating in any way to the Website or Services including, but not limited to, loss or damage you might suffer as a result of:

* incorrect product

* errors, mistakes or inaccuracies on our Services and Website;

* any unauthorised access to or use of our secure servers located in Singapore & USA;

* any bugs, viruses, or other harmful code or communications which may be transmitted to or through our Website or Services by any third party;

* you acting, or failing to act, on any information contained on or referred to on the Website or Services and/or any linked website;

* personal injury or property damage of any nature resulting from your access to, and use of, the Website or Services and any purchases made from the Website;

* any limitations stated in these Mates BnB terms and conditions;

* any interruption or cessation of transmission to or from our Services and Website; and/or

* failures or deficiencies in relation to the merchantability or fitness for any purpose of any Service appearing on any linked sites not operated by us or our related entities.

Except if and to the extent only required by law or as otherwise set out in these Terms, we do not warrant, endorse, guarantee or assume responsibility for any Service advertised or offered by a third party at the Website or Services or any linked website or featured in any banner or other advertising. We will not be a party to or in any way responsible for monitoring any transaction between you and third party providers of products and services.

Where any law implies a warranty into these Terms which may not be lawfully excluded then to the fullest extent allowed by law, our liability for breach of the warranty will be limited to the minimum remedy provided for in that law.

We do not take responsibility for direct or indirect damages, or consequential losses suffered by use of fraudulent or unauthorised web addresses. The only authorised access point is https://www.matesbnb.com with no characters before or after.

It is important that you determine prior to purchase, whether a Service is suitable for you.


General

Entire agreement: These Mates Bnb terms and conditions comprise the entire agreement between you and us in relation to your access to and use of the Website and Services.

Applicable law: The provision of the Services and these Terms, including all of the rights and duties of the parties arising from or relating in any way to the provision of the Services and these Terms, are governed by the laws of Singapore, and we and you each submit to the exclusive jurisdiction of those courts.

Severability: If any of these Terms are invalid, unenforceable or illegal, the remaining Terms will continue to apply.

Assignment: You must not assign or novate these Terms or otherwise deal with their benefit or a right under them without our prior written consent, which may be withheld at our absolute discretion. We may at any time, without notice to you, novate or assign our rights and obligations under these Terms, and to the extent necessary you hereby consent to such novation, assignment or transfer.

Waiver: No waiver of a right or remedy under these Terms is effective unless it is in writing and signed by the party granting it.


Support and Who are we?

We are a general trading company located in Australia with the following contact details:

support@matesbnb.com

or via our contact form

or via live chat