Methods of payment 

We support PayPal as encrypted payment methods.You'll see which payment methods are available to you on the checkout page, before you submit a reservation request or instant booking. After you select your country, all of your payment options will be shown.

Offline or cash payments 
Offline cash payments are a violation of our Terms of Service, and can result in removal from mates bnb platform. We prohibit off-site payments because paying outside of mates bnb makes it harder for us to protect your information and puts you at a greater risk of fraud and other security issues.

Payment options include

  • Paypal

Disputes
Mates bnb strongly encourage hosts to take pictures of the apartment minutes before the guest arrival with official time and date on the picture and guests to take few pictures of the apartment on arrival and before leaving. Mates bnb will not follow any disputes if can't get strong evidence from both sides. Disputes can only be opened up to 24 hours after check-out.

You can find the "dispute" option on your admin panel navigation menu under:

  • My trips 
  • Previous trips  

The dispute and can only be used if you have an active booking and for up to 24 hours after your check-out. After 24 hours, Mates BnB cannot be involved.