How to Host?


As a Host, to avoid travel issues and incour the risk of not getting paid, you need to comply with the following:

The description of the Accommodation in the listing on the site must be accurate with respect to:

a) Number and size of the bedroom, bathroom and/or kitchen or other rooms not matching the host listing description.
b) Whether you (the Host), is staying at the Accommodation during the reservation or the Accommodation is for a private room or shared room.
c) Special amenities or features represented in the listing description are not provided or broken, such as bathrooms, hot tubs, pools, spas, kitchen (sink/stove/refrigerator or major other appliances), including other electrical listed, heating or air condition systems.
d) The physical location of the Accommodation (proximity).
e) The Accommodation is not generally clean and sanitized and contains safety or health hazards that would be reasonably expected to adversely affect the Guest’s stay at the Accommodation in MatesBnB’s judgment and does not contain clean bathroom towels and clean bedding for the Guest’s use, or contains any kind of pets not disclosed on the listing.
f) The Host cancels a reservation shortly before the scheduled start of the reservation, or fails to provide the Guest with the reasonable ability to access the Accommodation by providing the keys and/or access security code.

Remember:
Your payments will be released automatically 24 hours after guest check-out providing there is not "disputes" opened by the guest. If a dispute is opened, payments will be reviewed manually. Please make sure you follow the above points and make guests happy.


How do I create an account?

If you don't have an Mates BnB account yet, go to Mates BnB.com and click Sign Up.

You can sign up using your email address, Facebook account, Google account or Linkedin account. Signing up and creating an Mates BnB account is free.

After you sign up, be sure to complete your account before booking a reservation.

Don't forget to:

Upload a clear photo of yourself.
This helps host and guests to start knowing each other.

Verify you email. 
Please check your spam folder too just in case the email will end up there.

Verify your mobile number.
Your mobile number is needed to build trust and let the host or user get in touch with you for any reasons. It will be private but once booked, the number is available to see only between host and guest.

Verify your government ID.
Your government ID is needed to build trust as we want everyone to feel safe.
Your ID must match with your profile photo or it will be rejected. Approved ID's are driving licence, passport or others governative ID's. If for any reasons the ID is rejected, don't worry. You can try again with a clearer version.


List Your Space

We encourage you to share all kinds of spaces on Mates BnB! Whether you’re offering a seaside villa, a private room, a boat room or an air mattress in the corner of your living room, it’s free to list your space. When you’re ready to start welcoming guests, you can publish your listing for the world to see.

Description and amenities
Guests often search for spaces that meet specific needs, so accurately describing your listing and the amenities you offer will help attract the kinds of guests that are best for you. When telling the story of your space, answer important questions like whether or not you have Wifi, and include helpful details about the character, activities, and transportation options in the surrounding area. Be very accurate. This will take some time but you only need to do once.

Photos & Videos
Photographs help guests picture themselves in your space. Go ahead and upload up to 24 images, and make sure your photos are well lit, in focus, and representative of the actual space your guests have access to. You can also upload a video of your space if you wish.

Pricing and availability
You know your space and your schedule best, so we let you decide the price and we ask you to update your calendar to reflect when it’s available to rent. We also allow you to set custom prices for individual nights and weekends, special events, and monthly stays. We display your listing at the price you set and when you indicate that your space is unavailable, we make sure not to show it in search results.

Once your place is listed, you can "edit" your listing and click:

  • Bookings: To review each request or let guests book instantly
  • Terms: To choose if you ant to apply Flexible, Moderate or Strict
  • Make general changes and modifications as you wish 


Respond to Requests

Guests who love your space will want to book it! On Mates BnB, you have the option to require guests to send a reservation request or allow certain guests to book your space instantly through Instant Book.

Manage your calendar
Edit your calendar settings to control when and for how long guests can book your space.

Simplify with "Instant Book"
If you prefer to set criteria to allow certain guests to book your space without having to wait for your approval, you can choose to use our Instant Book feature. Remember to use this feature wisely as cancellations will incur host penalties.


Welcome Your Guests

Once you have a confirmed reservation, it’s time to prepare for your guests! From tidying your space and coordinating key exchange to greeting your guests and giving them neighborhood tips, hosting on Mates BnB is an artform.

Preparing your space
Give your guests a very clean and safe space to come home to and make sure they have everything they'll need for a comfortable stay, whether it’s an extra set of towels, cream and sugar for coffee, maps to find their way, or instructions for how to access the internet. If you like, you can make their stay extra special by surprising them with a bottle of wine or a welcome note.

Coordinating arrival and departure
Use our messaging system to arrange the details of your guest’s arrival and departure. Let your guest know if you’ll greet them in person or tell them where they can find your key.

Being available during your guest’s stay
During reservations, be available to help remedy any issues that may arise. If you'll be out of the area, provide your guests with a designated and reliable point of contact. Remember, often guests will arrive from overseas and they will not be able to help themself much. 

Writing reviews
Genuine reviews are the cornerstone of Mates BnB's trusted community. You have 14 days to write a review and share comments about your experience with your guest. Your guest also has the opportunity to review you and your space, too!