Consent Disagree

You chose to disagree with our Terms of Service, Privacy Policy, Guest Refund Policy, Fees Policy, Host Penalties,Referral Policy, Cancellation Policy, Payout Policy (collectively called, “Terms”). Unfortunately, you won’t be able to use MatesBnB’s website and accept new reservations as a host, or book any new trips as a Guest until you agree with our "Terms".

If you decide you want to accept the updated Terms, just visit https://www.matesbnb.com on web, tablet or mobile and log in to your account.  If you deleted the account, you can sign up. You’ll see the "Terms" again with the option to agree to them.


Deactivate your listing

As a host, you won’t be able to accept any new reservations until you agree to the our (MatesBnB) Terms. But people may still be sending you requests, which is especially important if you turned on Instant Book for your listing! To "unlist" your listing, please visit your dashboard under (listings) and click "unlist". This way, no one will be able to find your listing.


Cancel your account

If you’d like us to cancel your account altogether, send an email to support@matesbnb.com with the subject line “Delete my account.” Be sure to use the email address associated with your MatesBnB account, otherwise we won’t know which account to cancel.